Independent complaints mechanism

Independent complaints mechanism

FMO has implemented an Independent Complaints Mechanism which allows external parties to file a complaint concerning projects financed by FMO.

The Mechanism ensures the right to be heard for Complainants who feel affected by an FMO-Financed Operation in order to enable resolution of disputes and assist FMO in drawing lessons learned for current and future operations. FMO strives to implement a robust and independent procedure and to communicate transparently about it to stakeholders.

The Mechanism is a joint initiative of DEG - Deutsche Investitions- und Entwicklungsgesellschaft (DEG) and FMO.

Independent Expert Panel

FMO has set up a Complaints Office to administrate and coordinate the work regarding the Complaints Mechanism. The Complaints Mechanism is further supported by an Independent Expert Panel, which decides on the admissibility of a complaint and handles all subsequent processes.

The Panel is formed of three international specialists with expertise and experience in mediation, social and environmental issues, as well as in supporting complaints mechanisms.

Steve Gibons

Steve is a specialist in international legal standards with over 20 years of experience in devising and delivering consultancy, research, advice and training on a range of labour and human rights issues. He has consulted to major international institutions, multinational companies, not for profit organizations and trade unions. Steve has a particular expertise in facilitating stakeholder dialogue and also devising and managing grievance and dispute resolution mechanisms, including the procedure for the London 2012 Olympic Games.

Dr. Maartje van Putten

Maartje is an expert in the field of independent accountability and compliance review mechanisms. She has been a member of the World Bank Inspection Panel as well as the Independent Compliance Review Mechanism of African Development Bank. Maartje currently works as senior advisor and mediator for the European Investment Bank Complaints Mechanism and is a member of the Netherlands National Contact Point OECD Guidelines.

Michael Windfuhr

Michael is a well-known expert on realizing human rights. He co-founded FIAN-International (FoodFirst Information and Action Network) and left the organization as Secretary General to become the Human Rights Director of “Brot für die Welt” (Bread for the World). Michael currently works as the Deputy Director of the German Institute for Human Rights, the national human rights institution of Germany

Complaints disclosure

Below you find all project-related complaints that have been declared admissible by the Independent Expert Panel as of January 2014.

2014 Barro Blanco

2016 Sendou