Independent complaints mechanism

Independent complaints mechanism

FMO has implemented an Independent Complaints Mechanism which allows external parties to file a complaint concerning projects financed by FMO.

The Mechanism ensures the right to be heard for Complainants who feel affected by an FMO-Financed Operation in order to enable resolution of disputes and assist FMO in drawing lessons learned for current and future operations. FMO strives to implement a robust and independent procedure and to communicate transparently about it to stakeholders.

The Mechanism is a joint initiative of DEG - Deutsche Investitions- und Entwicklungsgesellschaft (DEG) and FMO. Since July 2018, the French Development Finance Institution Proparco has also joined the Mechanism.

Independent Expert Panel

FMO has set up a Complaints Office to administrate and coordinate the work regarding the Complaints Mechanism. The Complaints Mechanism is further supported by an Independent Expert Panel, which decides on the admissibility of a complaint and handles all subsequent processes.

The Panel is formed of three international specialists with expertise and experience in mediation, social and environmental issues, as well as in supporting complaints mechanisms.

Steve Gibons

Steve is a specialist in international legal standards with over 20 years of experience in devising and delivering consultancy, research, advice and training on a range of labour and human rights issues. He has consulted to major international institutions, multinational companies, not for profit organizations and trade unions. Steve has a particular expertise in facilitating stakeholder dialogue and also devising and managing grievance and dispute resolution mechanisms, including the procedure for the London

Michael Windfuhr

Michael is a well-known expert on realizing human rights. He co-founded FIAN-International (FoodFirst Information and Action Network) and left the organization as Secretary General to become the Human Rights Director of “Brot für die Welt” (Bread for the World). Michael currently works as the Deputy Director of the German Institute for Human Rights, the national human rights institution of Germany

Arntraud Hartmann

Arntraud has been a Panel Member of the Accountability Mechanisms of the African and Asian Development Banks. From 1981-2004 Hartmann was a staff member of the World Bank where she held senior management positions. She was the first Chief of Mission for the World Bank in Romania (1992-1996), Director for South East European Countries and Senior Advisor to the Managing Director. Hartmann also worked as Fellow with the UNICEF Innocenti Center and was a Senior Advisor to the World Commission on the Social Dimensions of Globalization chaired by the ILO. From 2009 to 2016 she was Adjunct Professor of International Development at the Johns Hopkins University, SAIS Europe, Italy and at the Hertie School of Governance, in Berlin, Germany. Since 2019 she is Steven Müller Professor at  SAIS Europe, Johns Hopkins University.

Complaints disclosure

Below you find all project-related complaints that have been declared admissible by the Independent Expert Panel as of January 2014.

2018 Lome Container Terminal

2016 Sendou

2014 Barro Blanco