Independent complaints mechanism

Independent Complaints Mechanism

FMO has implemented an Independent Complaints Mechanism (ICM) which allows external parties to file a complaint concerning projects financed by FMO.

The Mechanism ensures the right to be heard for Complainants who feel affected by an FMO-Financed Operation in order to enable resolution of disputes and assist FMO in drawing lessons learned for current and future operations. FMO strives to implement a robust and independent procedure and to communicate transparently about it to stakeholders.

The Mechanism is a joint initiative of DEG - Deutsche Investitions- und Entwicklungsgesellschaft (DEG) and FMO. Since February 2019, the French Development Finance Institution Proparco has also joined the Mechanism.

COVID-19 impact on case handling

The global situation with COVID-19 is impacting all of us in unexpected ways. The Independent Complaints Mechanism (ICM) sends its sympathies and support to our friends, colleagues, and partners who are being adversely affected by this outbreak. FMO’s business activities keep running. FMO’s staff is working from home. For the time being, travel is suspended worldwide. These rules apply also to the members of the Independent Expert Panel, ICM staff, associates and consultants. In light of these measures, ICM case handling will be adjusted as needed in discussion with the parties.

If you have questions or concerns related to cases in ongoing dispute resolution or compliance processes, please contact us at complaintsoffice@fmo.nl.

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