Independent complaints mechanism

Independent Complaints Mechanism

FMO has implemented an Independent Complaints Mechanism (ICM) which allows external parties to file a complaint concerning projects financed by FMO.

The Mechanism ensures the right to be heard for Complainants who feel affected by an FMO-Financed Operation in order to enable resolution of disputes and assist FMO in drawing lessons learned for current and future operations. FMO strives to implement a robust and independent procedure and to communicate transparently about it to stakeholders.

The Mechanism is a joint initiative of DEG - Deutsche Investitions- und Entwicklungsgesellschaft (DEG) and FMO. Since February 2019, the French Development Finance Institution Proparco has also joined the Mechanism.

ICM Policy Update

Please note that the ICM Policy is in the process of being updated, which will include public consultation. Please see the related news item for more information.