Financierings-Maatschappij voor Ontwikkelingslanden N.V. (FMO) is the controller of the personal data processed through the Customer Portal.
In this Privacy Statement we explain:
- What personal information we collect and user
- Why we process your personal data and our legal grounds for processing
- Who has access to your information
- How long we keep your information
- How we protect your information
- Your privacy rights
1. What personal information we collect and use
To provide access to and operate the Customer Portal, FMO processes a limited amount of personal data:
• Name
• Business email address
• Organization you work for
• Information related to your use of the Customer Portal, such as account activity and audit logs
The Customer Portal does not process special categories of personal data or sensitive personal data about users or other individuals.
2. Why we process your personal data and our legal grounds for processing
FMO processes your personal data to:
• Create and manage your Customer Portal account;
• Provide secure access to information and documents related to your Nasira+ loan;
• Enable the exchange of documents and information between your organization and FMO;
• Maintain audit trails and meet legal and compliance requirements;
• Support business operations and administration of the Nasira+ program.
The legal grounds for processing are:
• Performance of a contract or taking steps related to a contractual relationship;
• Compliance with legal obligations.
3. Who has access to your information
Access to personal data is restricted to authorized FMO employees and service providers who require access for their work and only on a need-to-know basis.
The Customer Portal is built on Microsoft technologies, including Microsoft Entra External ID, Power Pages, Dataverse and Azure hosting services. Personal data may therefore be processed by these service providers acting on behalf of FMO. Appropriate contractual and security measures are in place to protect your information.
4. How long we keep your information
FMO retains personal data only for as long as necessary to operate the Customer Portal, comply with legal and regulatory requirements, maintain audit trails, resolve disputes, and enforce agreements. Retention periods are applied in accordance with FMO records management and data retention policies.
5. How we protect your information
FMO takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse or disclosure. These measures include access controls, authentication mechanisms, monitoring and security controls provided through the Microsoft platform.
6. Your privacy rights
Subject to applicable data protection laws, you may have the right to:
• Access your personal data;
• Request correction of inaccurate personal data;
• Request deletion of personal data where applicable;
• Request restriction of processing;
• Object to processing based on legitimate interests;
• Lodge a complaint with the relevant data protection authority.
If you have questions about this Privacy Statement or wish to exercise your privacy rights or if you have any privacy complaints, please contact FMO’s Data Protection Officer at: DPO@fmo.nl.
You can also reach us at the following address:
FMO - Netherlands Development Finance Company
Privacy Officer/ Compliance department
Anna van Saksenlaan 71
2593 HW The Hague
The Netherlands
Version September 2026