Project-related complaints

Project-related complaints

If you have a project-related complaint you can inform us about the problem in writing by letter or by filling out the online form on this page.

We strive to achieve positive sustainable development outcomes through our investments. At the same time we recognize that such development can have negative impacts on local communities and the physical environment within which they live or upon which they depend for their livelihoods.

To facilitate early indication of and prompt remediation of various project-related complaints, we have installed an independent complaints mechanism. 

For effective and efficient processing of your complaint, please use the template provided on the right of this page to write your letter of complaint. The communication should be in English or in the official language of the country of the project.

Your details
Anonymous complaints are not accepted. Nevertheless, without prejudice you have the right to have your complaint dealt with confidentially.