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Complaint procedure

FMO has high standards when it comes to good provision of services. In practice however, things may turn out slightly different than expected. If such should be the case, we would appreciate your letting us know. We will investigate your complaint and will look for a suitable solution. If you have a complaint you are offered three possibilities to inform us about the problem:

Orally

You could discuss the problem with an FMO employee or with your FMO contact. If possible, your complaint will be remedied immediately; if not, an appointment can be made for further settlement of the problem.

In writing

Or you may submit your complaint in writing to our office:

To: Mr S. Priem, Director Audit, Compliance & Control
Nederlandse Financierings-Maatschappij voor Ontwikkelingslanden N.V.
P.O. Box 93060
2509 AB The Hague
The Netherlands

Make sure to include the following:

  • clear description of the complaint;
  • your name and full address, telephone number and possibly your e-mail address;
  • your FMO contact

For more expedient settlement of your complaint, please also include copy (copies) of information related to - or relevant for - your complaint.

Upon receiving your letter, the Audit, Compliance & Control department will send you an Acknowledgement of Receipt. This department will re-assess your complaint and will revert to you as soon as possible. Depending on the nature of the complaint, please be aware that the handling may take some time. If appropriate however, we will keep you informed intermittently on the progress made in finding the suitable solution to your problem.

via Internet

You may submit the complaint by means of the online form below. Please follow the instructions on how to proceed. Complete the required data and clearly describe the complaint. We will revert to you as soon as possible.

Complaint form

Your details